Casino was shot inside the Riviera hotel, where a fake counting room was constructed to facilitate filming without disrupting real gamblers.
Pit bosses undergo extensive dealer training before being promoted to pit boss status. Their duties include overseeing games to ensure proper operation and mediating disputes when needed.
Secret Codes and Signs
Casino gambling can be an enigmatic and engaging world, made even more enigmatic by the coded signals pit bosses use to communicate with their staff. When discretion is key in maintaining casinos’ integrity and keeping high rollers at bay, these subtle gestures and signals play an essential part.
An experienced dealer and pit boss (who wishes to remain anonymous) takes readers behind the scenes of casinos to reveal how they monitor players, detect cheating and resolve disputes when disputes arise. From blackjack to craps, this book reveals all of the intricate workings behind casino gaming operations like clockwork.
Hand Gestures
Before beginning a game of blackjack, dealers typically swipe their hand across the table as an explicit signal to inform players when it is time for bets to be placed and facilitate communication between tables and pit bosses. It has long been part of tradition to keep communication clear.
Pit bosses oversee dealer shifts and handle customer disputes in an objective, professional manner. Additionally, they handle various paperwork related to cash outs, credit slips and shift reports.
One common pit boss mistake is allowing their dealers to date players. While this might be acceptable in certain countries, such behavior is never advised in America and does not fall under their authority as neither the casino nor the pit boss have control of any player’s private life; so even if it causes conflicts they cannot stop it happening.
Tie Adjustments
Casinos can be bustling places, making discreet communication essential. Dealers rely on various subtle hand gestures to convey important information without disrupting play or disrupting other players.
Dealers inform pit bosses whenever a bet level adjustment exceeds an acceptable range, in order to monitor and detect card counters. This isn’t intended as offensive behavior – rather, it is part of table games’ process.
Poker dealers keep their tips, while pit dealers usually pool them. If you’re curious about this profession, obtaining part time customer service jobs may prove useful as this experience provides invaluable practice when applying for casino jobs; having great customer service skills is crucial!
Clipboard Tilts
Casino businesses focus on keeping gamblers content, and one way they do this is through comps – free goods and services given away – or by monitoring player behavior and reporting suspicious activities.
Dealers receive extensive training in their dealing skills and must comply with stringent gaming regulations and rules. Their performance is monitored by pit bosses to ensure fair play protocols and the highest customer service are adhered to.
Pit bosses send hidden signals when they adjust their tie, sending a hidden message to their staff. A swift adjustment could indicate an imminent arrival of high rollers and prompt everyone involved to be at their best to provide exceptional service. Conversely, prolonged tie adjustments might indicate issues emerging that require closer monitoring by the pit boss.
Non-verbal Communication
Casino dealers and pit bosses juggle many responsibilities. From overseeing player behavior and adhering to rules for each game to customer service issues and paperwork sifting duties – these roles require being at their best!
Dealers are also on the lookout for any signs that a player may be cheating at casino tables. If a dealer notices suspicious betting patterns from players or any indication they might be counting cards during blackjack games, they immediately alert the shift manager.
David advises his teams to remain vigilant for nonverbal communication signals that may indicate problems with employees or security issues; subtle gestures can be powerful indicators. Blinking, pupil dilation, hand positioning and rates of blinking all play a part.